01
Capture customer request
Customer teams
Customer handoff follow-up
Make customer promises survive the handoff from conversation to execution. Customer success, support, and implementation teams.
Where work gets lost
- Customer promise has no owner
- Internal team misses the handoff
- Source context is hard to recover
Source snippets
"Can support follow up with the deployment steps and loop in implementation?"
"Customer asked for status by Monday; the details are in the onboarding thread."
How Ordo handles it
The same core loop stays intact: capture the source, structure the proposal, wait for confirmation, then track follow-through.
02
Extract owner and internal queue
03
Confirm action
04
Track task with source
Structured proposal preview
Send customer deployment follow-up
- Owner
- Support queue
- Due
- Monday
- Priority
- High
- Confidence
- Propose
- Source
- Customer thread
Trust boundary
- Human confirmation before follow-through.
- Source evidence remains visible.
- No external message sends without approval.